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Support | Before You Begin


How do I login to IBQ's servers from my browser?

First you need to log on to your internet connection. Once you've logged onto the internet, go to the website IBQ or your company rep has specified as the starting page. This loads IBQ's encrypted Java Client, which connects your desktop to IBQ's bank of servers. The first time the page loads, you will be given a security warning (Click here to view the warning). This just allows IBQ Systems program to access your printer for printing quotes, applications and driver ID cards. You can put a check in the box that says "Always trust content from IBQ Systems LLC". This security warning will no longer be displayed on the computer you are using if the box is checked.

When the web page is displayed, click on the "Start Program" button. Click here to see a screen shot of an access page.

You are now presented with the IBQ Systems login program. You will need to enter your username and password given to you by IBQ Systems. Remember, both the username and password ARE CASE SENSITIVE. Click here to see a screen shot of the login program


How do I login to IBQ's servers from the shortcut on my desktop?

First you need to log on to your internet connection. Once you've logged onto the internet, go to your desktop and double click on the IBQ icon, which is a shortcut a program residing on your desktop / network. Click here to see what the desktop icon looks like.

You are now presented with the IBQ Systems login program. You will need to enter your username and password given to you by IBQ Systems. Remember, both the username and password ARE CASE SENSITIVE. Click here to see a screen shot of the login program


How do I quickly navigate within the IBQ program?

Movement within the IBQ program is simple. All mandatory / company required fields are highlighted in green. You must enter data into these fields in order to get a quick quote, and then to do your final application to your company.

Hitting the ENTER key takes you to the next required field. The tab key takes you to the next sequential field, regardless of requirement. You can also use your mouse to move from page to page, without following any order. However, the system will still force entry into the mandatory fields. The down arrow symbol is an icon for a pull down list. Click on it, and a list will be displayed with the available options for that fields. Click here to view a screen shot with mandatory fields highlighted


What is the difference between rater mode and application mode?

Rater mode is signified by the "QRater" icon in the upper right hand corner of the IBQ program screen. Rater mode allows you to quickly rate a customer and to store that information in your customer database for access at a later time. Rater mode is designed to allow the agent to comparatively rate a customer (with IBQ enabled companies).

App mode is signified by the "QApp" icon in the upper right hand corner of the IBQ program screen. You enter application mode when you have decided to place a customer with a company. In app mode you are presented with that companies specific questions and upload criteria. You will not be able to upload an application to a company if the app does not conform to that companies edits. Click here to see the two icons (QRater & QApp)

 
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